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Nordic Morning increases strategic Customer Experience capabilities by launching Ottoboni in Finland
Nordic Morning’s subsidiary Ottoboni Finland has started its operations in Helsinki. Ottoboni Finland is a strategic agency specialized in customer experience and digital service innovations.
Ottoboni Finland was formed by combining Citat Oy’s service design and user experience capabilities with the strategic expertise of the newly acquired Alkuvoima, which is specialized in customer experience and digital service innovations.
“Alkuvoima’s team strengthens our capabilities within the areas of digital transformation, customer experience and service design. The new company enables Nordic Morning to provide a broader scope of strategic services to our customers in Finland as part of the service ecosystem of analytics, content, experience and visibility” says Mattias Falkendal, Vice President, Visibility & Service Design at Nordic Morning.
Teemu Takala, Strategic Advisor at Alkuvoima, has been appointed Managing Director of Ottoboni Finland. Aleksi Lampinen, Citat’s Managing Director, has been appointed Chief Operating Officer. Tero Salonen from Alkuvoima has been appointed Business Development Director.
”With the combined resources of Nordic Morning, Alkuvoima and Citat, we have a very strong foundation for making an impact in the customer experience area in Finland,” say Teemu Takala and Aleksi Lampinen.
Ottoboni was founded in Sweden in 2001. The company has constantly been a driving force within digital transformation.
“We are excited! Through the launch of Ottoboni Finland we bring together expertise and experience that strengthen Ottoboni's offering, not only in Finland but anywhere we operate. We warmly welcome our new colleagues and customers onboard”, says Daniel Bernehjält, founder and Managing Director of Ottoboni Sweden.
Mattias Falkendal, VP, Visibility & Service Design, Nordic Morning Plc,
tel. +46 70 653 06 98, email@example.com
Timo Lepistö, CEO, Nordic Morning Plc
tel. +358 40 860 2355, firstname.lastname@example.org